Frequently Asked Question

Outlook: Manually add a shared mailbox to Outlook (2010/13/16)
Last Updated 3 months ago

1. Open Outlook
2. Click the File tab then Info >> Account Settings >> Account Settings...

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3. Select the appropriate Exchange account and click Change...

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4. Click on More Settings... near the bottom right:

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5. Select the Advanced tab and then click on Add:

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6. Enter the name of the additional mailbox into the "Add mailbox:" field:

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7. Click OK >> OK >>Next >> Finish >> Close to go back to Outlook Home screen

The additional mailbox has now been added and will appear in the left-hand folder navigation pane in Outlook.

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