Frequently Asked Question

If you have been given permission to open another mailbox in your Office 365 organization, you can open it on-line in Office 365 Webmail (Outlook Web App (OWA)):

1. Go to outlook.office.com
2. Sign-in to your own email
3. Select your profile circle in the top RH corner
4. Click on Open other mailbox from the drop down list menu:
5. 
6. Start typing the email address of the Shared mailbox in the "Open another mailbox" pop-up.
7. Select the appropriate Shared Mailbox.
8. Click on Open

The Shared Mailbox will open in a new browser tab.
To set the OOO Message:

1. Once in the shared mailbox tab:
   1. Select the Settings cogwheel near the top RH corner
   2. Click on "View all Outlook settings" at the bottom of the fly-out pane.
2. In the Email Settings window, select Automatic replies and enable and configure as appropriate:
3. 
4. Click Save to save the OOO settings

NOTE: out-of-office messages/automatic replies are only sent back to each sender ONCE during the period the OOO message is set.

If the requirement is for senders to receive an auto-response every time they send an email to the shared mailbox, the mail admin will need to create a mail "transport rule" to accomplish this.

If that is the case, open a support case and specify the text to be used and whether the same message, a different message or no message is to be sent in response to emails from people inside the company.