Frequently Asked Question

Shared Mailbox - Deleted Items redirect
Last Updated 2 years ago

By default, items deleted from a shared mailbox in Outlook go into the Delegate's own Deleted Items.
  1. This behaviour can be changed on a per-user basis only, based on that user's registry setting. 
  2. Run the following PowerShell commands as the user:
New-Item -Path "HKCU:\Software\Microsoft\Office\16.0\Outlook\Options" -Name "General" -Force

Set-ItemProperty -Path "HKCU:\Software\Microsoft\Office\16.0\Outlook\Options\General" -Name "DelegateWastebasketStyle" -Type DWord -Value 4 -Force

3. Close and re-open Outlook.

The "-Value" parameter can be:
4 - put in the Shared Mailbox Deleted Items
8 - put in the Delegates own Deleted Items.

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