Frequently Asked Question

Office 365 Software - repeated requests for Activation
Last Updated 6 years ago

Assuming a software-included licence has been allocated.

On the affected PC:
  1. Close all Office 365 programs
  2. Open Excel (or Word)
  3. Click on Switch account in the top right-hand corner.
  4. Click on Sign out (repeat if multiple accounts signed in)
  5. Close Excel
  6. Re-open Excel and respond to the prompts to sign in again and activate.

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