Frequently Asked Question

Pre-requisites

1. A Shared Mailbox has been created
2. The User has been granted Delegated Access
3. 'Microsoft Outlook' app from the Play Store installed on the handheld
4. Primary Office 365 user account has been added to the Outlook app

Add the Shared Mailbox to MS Outlook app

1. Open the Outlook App on the handheld
2. Tap on the round home icon menu at the top left-hand corner
3. Tap on the Add Account icon (the grey envelope with a + next to it)
4. Tap on 'Add a shared Mailbox':
5. Enter the email address of the Shared Mailbox and tap on 'CONTINUE'
6. Shared Mailbox now shows in the list of Mailbox accounts
7. Tap on the Settings cog wheel at the bottom left-hand corner
8. Tap on the Shared Mailbox account
9. Fill in/Select as appropriate, especially 'Sync contacts'
10. Click on the back arrow in the left-hand top corner to go back to account Settings
11. Click on the back arrow in the left-hand top corner to go back to Outlook

How to find in the Outlook mobile app

1. Tap on the Search magnifying glass at the bottom of the Outlook app screen
2. Tap in the Search bar
3. To only search the Shared Mailbox, tap on the Search Home icon at the right-hand top corner
4. Tap on the account to search

How to find in the Android Contacts app

1. Open the handheld's default Contacts app
2. Tap on the burger Options menu
3. Tap on the Shared Mailbox account (accounts are listed in the order they are added)