Frequently Asked Question

PC is running slowly
Last Updated 3 years ago

If your PC is running slowly, here are a few things you can do/check.

  1. Save all your work and close any Apps open on your Taskbar
  2. You can try a clean re-start of your device:
    1. Start > Power > Restart:
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  3. Clear out any temporary items using "Storage Sense":
    1. Start > Settings > System > Storage
    2. Select "Configure Storage Sense or run it now"
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    3. Configure as appropriate and click on "Clean now"
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  4. Windows Updates:
    1. Check if any Windows updates are pending or waiting for a restart:
      1. Start > Settings > Update & Security (at the bottom of the Settings Page)
  5. Windows App Updates:
    1. Check if any other Windows Apps are waiting to update:
      1. Start > type Store > Select Windows Store from the results
      2. You do not need to sign-in to Windows Store if prompted
        1. Look for a download icon and number near the RH top corner
        2. Or click on the ellipsis menu (...) and select "Downloads and Updates"
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      4. Select "Get updates"
  6. 3rd Party Software Updates:
    1. Check the Notifications, visible and hidden icons in the Tasktray to see if any 3rd party applications are waiting to update:
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  7. Check Processes consuming resources:
    1. Right-click on the Taskbar and choose "Task Manager"
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    3. If you don't see headings such as "Processes", "Performance", etc., then Click on "More Details" at the bottom:
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    5. In the Processes tab, click on a heading to order the column to bring the most resource-consuming process to the top:
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    7. This will help you identify if there any processes mis-behaving.

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