Welcome to the AMS IT Support CentreIn order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
Note that there are a number of Knowledge-base articles to help with the most common issues - please review these to see if any address your issue before raising a support ticket.
We endeavour to respond to all tickets within an hour for contract service customers and within two hours for non-contract customers.
We will try to contact you through replying to a ticket or by phone. Please add "firstname.lastname@example.org" to your safe senders/whitelist in your email client to avoid replies going in to your spam/junk folder.
Please help us to resolve your issue as quickly as possible by responding promptly to contact from us and by including as much relevant information in your ticket/responses as you can.
In the event that we don't hear back from you within 2 working days of our last attempts to contact you, you will receive notification that your issue is presumed resolved and the ticket is being closed. You can re-open the ticket if required by responding to that notification.
All services are provided in accordance with out standard terms and conditions, which can be accessed here: https://ams-it.support/terms-and-conditions/ . Further terms and/or conditions may apply if you have a Service Agreement with us; please check with the appropriate person in your organisation.